Ordering


Is online ordering secure?

Protecting your order information is our top priority. Porsche Driver's Selection uses Secure Sockets Layers (SSL) technology to protect the security of your online order information. When you input your information into our system at "Submit order," your shipping information and credit card information is sent in an encrypted code that only we can decode. This information is sent to a credit card payment processor that validates your name, address and credit card information. Your encrypted credit card information is then stored in a secure computer until your product is shipped, at which time your credit card will be charged. Your order form, including your encrypted credit card information is once again archived in a secure computer that can only be accessed by authorized employees.

Can I place an order off-line?

Yes! Give us a call!

What if I have a problem while placing an online order?

Although most online orders go very smoothly, occasionally you may experience some difficulties. If you are not sure what to do next to complete your order, the Shopping Basket is a good place to start. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please visit our contact us page.

Do you accept international orders?

Thank you for shopping the Porsche Driver's Selection Website. Unfortunately, we are no longer able to ship products outside of the United States. We apologize for any inconvenience this may cause you. Please remember our great line of products is always available for order from your local Porsche Dealership.

How do I cancel or modify my order once it has been placed?

To provide excellent customer service, we process orders upon receipt. If you change your mind once your order has been submitted, it may be necessary to use our return option. Please contact a Customer Service Representative at 1-800-767-7243 option 5 for assistance.

Will I receive an order confirmation?

Yes, an order confirmation will be sent to you via E-mail if your order information included an E-mail address.

Will I receive a shipment confirmation?

A shipment confirmation will be sent to you via E-mail when your order has shipped if your order information included an E-mail address. You will usually receive this confirmation one to two business days after you have placed your order.

What forms of payment are accepted?

We accept VISA, MasterCard and American Express. Personal checks, money orders, or C.O.D. payments are not accepted at this time.

When will my credit card be charged?

Your credit card will only be charged for items that have been shipped. Charges will appear on your statement at time of shipment.

What if my credit card is declined?

Verify that all credit card information submitted is correct including your name, billing address and card number. If this information is correct, please contact the issuing bank of your credit card for further information.

Can I order an item previously offered on the web site?

We make every attempt to keep the site updated so that only items that are currently available are shown. If an item is no longer offered, it may be temporarily out of stock or no longer available. Supplies of many items, particularly collectibles, are limited, and there is always a chance that they will sell out quickly. If an item becomes available again, we will post it on the site as soon as it is in stock.

How can I place a gift order?

Unfortunately, we are no longer able to place gift orders at this time. We apologize for any inconvenience this may cause you.

Returns


Can I return an item I ordered?

Yes. We guarantee your satisfaction with all merchandise purchased at Porsche Driver's Selection. Items may be returned for a refund of the purchase price, less shipping and handling fees to our Porsche Driver's Selection Return Processing Center. Porsche Driver's Selection items purchased from any other retailer must be returned to that retailer. Please follow the directions below when returning merchandise purchased from the Porsche Driver's Selection.

Product may be returned within 90 days of purchase for credit except the following items, which must be returned in new condition unless defective.

  1. Indicate why you are returning the item(s) on the return form included with your order and include it in the return package.
  2. Repackage the item(s) with the original packaging.
  3. Cut out the return address label and tape it to the outside of the box.
  4. We recommend that you insure all return items and ship via FedEx to the address indicated on the return label.

Shipping


How can I track my order to see when it will be delivered?

If your order has not arrived at the expected time, please call us and we will gladly assist you in tracking your order. 

UPS/Fed Ex can not trace my shipment. What do I do?

If you have contacted the carrier and they cannot trace your package using the tracking number you received on your shipping E-mail confirmation, please contact us for further assistance.

What are your shipping costs and policies?

Shipping charges will depend on the value of the order and any additional services that are selected.

When can I expect my order?

Shipping deliveries will depend on the shipping selected for the order and any additional services that are selected.

What if my shipment is lost/stolen?

If a shipment is stolen from the recipient’s home or business address, the customer’s only recourse will be to place a new order. Porsche Dealer will not re-ship again at no charge, nor will issue a credit back to the customer. The customer can also file a claim with FedEx.


Terms & Conditions

The online catalog is to be used as a reference guide. And does not reflect the availability or stocking status of the items. Due to monthly manufacturer updates, They will occasionally discontinue or suppercede a part number, thus effecting a price change or availability. In such cases, you will be notified via email or phone before any charges will occur.